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Restaurant Rating standard

AM I GETTING PAID FOR MY REVIEWS?

No. I always pay for my food. If I disclose that I am a food critic I do it right before leaving the restaurant to give a heads up to the manager/chef.

RATING STANDARD

There is and there is always be an eternal debate on food & restaurant rating standards, and the dilemma between 5 or 10 stars/points. We believe there is no right or wrong here as both could be valid depending on what is the use.

Since we rate each restaurant or food it is fair to explain what scale we use and why (I even wonder if giving a rating itself is fair, but this is how this world works :-/)

We prefer and use the 10 stars/points Food & Restaurant rating for the following reasons:

  1. It gives us more options for differentiation at the time of rating. To this point, some recommend to use 5 starts with half points but we believe it could be more difficult to understand.
  2. It has a true mid-point on the 5.
  3. The scale of 10 is broadly used for NPS (Net promoter score) and surveys, therefore are quite familiar to users.
image with an explanation of the 1 to 10 rating scale
This image is from https://www.primary-intel.com/blog/the-magic-in-a-0-to-10-rating-scale/

In terms of definitions, this is how you can interpret our Food & Restaurant rating standard:

10: Outstanding
9: Excellent
8: Very Good
7: Good
6: Better than average
5: Average
4: Below average
3: Poor
2: Bad
1: Awful

But, what do we rate?

In a nutshell 4 things (not weighted):

  1. Place: Cleanliness, atmosphere, cosiness, etc.
  2. Service: Speed, reliability, mood, kindness and flexibility.
  3. Food: Creativity, texture, taste, colour…
  4. Price

All in all, we try to evaluate value for money. Expensive restaurants usually have better service or facilities, however, it comes at a higher price. On the other hand, some times, less fancy places can offer outstanding food and service at a lower cost.

Update March 2020

We have now moved to an average of the 4 items. Following the same scale of 1 to 10 where 1 is the worst and 10 is the best. For prices 1 means expensive and 10 means cheap. See the example below:

This is an example of a review
  • 9/10
    Place/Ambience - 9/10
  • 3/10
    Service - 3/10
  • 7/10
    Food - 7/10
  • 6/10
    Price - 6/10
6.3/10

Summary of the description

This is an example of a restaurant review.

References: